The Bharat Petroleum Corporation Limited (BPCL) has introduced a new automated fueling system called UFill to improve the customer experience at its locations. The system eliminates the need to look at zero or final readings, as well as other offline human adjustments, according to the business.
The UFill capability, which has been characterised as “quick, secure, and smart,” has already been implemented in 65 cities and will be rolled out throughout the nation shortly.
The UFill capability does not need the installation of any apps, and it is payment app neutral. Customers may use any payment app that they currently have on their phone, such as GPay, PayTM, and PhonePe. It sends a real-time QR code and a voucher code by SMS, and it’s accepted at all BPCL fuel stations that have the feature.
If the money paid in advance is only partly utilised, the remainder is instantly reimbursed to the customer’s bank account, according to BPCL. If the money paid in advance is not utilised within 48 hours, it is immediately reimbursed to the bank account from which it was deducted.
The technology allows customers to regulate their fueling as well as use a touchless pre-payment system. It eliminates any human involvement at the point of sale since the dispensing unit is automatically configured for the amount of gasoline paid for in advance by him/her.
As a result, there is no need to verify the zero before fueling or the end reading since the dispensing device will automatically dispense the precise amount of gasoline. It is also effective throughout the stakeholder chain, including Dealers, Managers, and Driveway Salesmen, from company executives to end-users (DSM).
UFill promises to reduce consumer turn-around time (TAT) at gasoline stations while also increasing transactional transparency, resulting in a more retail-like experience. “Once you’ve filled out the form, there’s no need to wait to pay. Simply drive out using BPCL’s UFill prepaid code, ” the company announced on Twitter.